I can't access my Khaven account
You can reset your password by clicking on "Forgot your password". By entering your email address, a reset email will be sent to you. Do not hesitate to check your spam or write to us at firstname.lastname@example.org indicating your first and last name and/or the e-mail address used to connect.
I can't access my account on the new site
You are on the new Khaven site. If you had an account previously, it no longer exists. You must recreate an account on this site. To do this, we invite you to click on My account at the top right, then choose the email address and password you want to use to connect. Then click on "Register". A registration confirmation email will be sent to you. Remember to check your spam. If you are unable to log in, please email us at email@example.com.
I can't change the language of the site
Our site is available in French and English. To change the language of the site, click on the top right on the FR or EN shortcuts.
I can't find some products on the new site
Who says new site, necessarily says large sorting. The product sheets of the old models have been deleted. You will only find products available for purchase online.
Newsletter: Be informed!
By subscribing to our newsletter, you will be informed of new products, the restocking of articles and our offers throughout the year. To unsubscribe, we invite you to click on the link available at the end of the newsletter.
do not hesitate to contact us
We are at your disposal: for any request, please contact us at firstname.lastname@example.org or on Instagram.
Follow us on our Instagram account @khavenswimwear and subscribe to our newsletter to stay informed of our news.
I don't have access to my order summary
We are sorry for this inconvenience: Do not hesitate to send us an email at email@example.com so that we can confirm your order details.
What are the delivery times ?
Once the order has been dispatched, it takes 24 to 72 hours for standard delivery (Colissimo) in France and 48 to 72 hours for delivery to the rest of the world.
The preparation of packages by our logistician can take 48 to 96 hours.
I want to return my order.
Khaven does not perform a model swap. You can return your order in its original packaging, accompanied by your completed return form , postage paid, to the following address:
Marguerite for Khaven - CAP 18 189 rue d'Aubervilliers - Way C Door 10 - 75018 Paris FRANCE
We advise you to keep the tracking number of your package, Khaven cannot be held responsible for the loss of it.
During sales or promotions, returns are still possible but refunds will be made in the form of a credit note on the Khaven site. Please note, for "try before you buy" orders using the Elyn service, be sure to use the interface return label accessible at https://return.elyn.io/khaven to generate your return label.
Following my return of order, how soon will I be reimbursed?
Your return package will be processed within 5 to 10 days.
Once it has been checked and accepted, the refund on the means of payment used for the purchase will be paid to you within 5 to 10 days - depending on your bank.
An email containing the code of your credit note will be sent to you upon receipt and control of your return.
Do you have points of sale in France?
Khaven does not own a shop.
To be kept informed of the various seasonal pop-ups and resellers, consider subscribing to our newsletter and following us on Instagram .
How do I take care of my Khaven jersey?
To ensure the longevity of your Khaven jersey, be sure to rinse it by hand and with clear water after each use.
To dry your swimsuit, lay it flat and in the shade to preserve its color.
In order not to damage its components, be sure to dry your swimsuit thoroughly before storing it.
For any further information, do not hesitate to write to us at: firstname.lastname@example.org
Can I mismatch my Khaven sets?
The Top and Bottom of our two-piece sets are separable by size: choose the size that suits your bust / chest and the one that suits your hip circumference.
It is quite possible to dissociate the associations of models: the fabrics are identical for each color.
What size should I choose for my Khaven jersey?
In the product page, you can refer to the "Size" tab, present to the right of each model.
You can also refer to the Size Guide present in the "Help" tab.
If in doubt, do not hesitate to contact us by email: email@example.com or via messaging
The new material
Since the Spring Summer 2021 collection, the material of Khaven swimsuits has been changed. Khaven opted for a softer, more resistant and slightly thinner Italian material for a second skin effect.
Swimsuits are always lined in the same material.